Frequently asked questions
Everything about video campaigns, Google reviews, tracking, and billing.
Does the customer need to download an app?
No app, ever. The customer taps the QR code, watches your video and records theirs — all inside their phone browser. It works on every device.
How does the free video motivate customers to leave a review?
We give them something first — a professionally captured video of their experience to share on social media. That goodwill, combined with a simple one-tap prompt, is why our review conversion rate is so much higher than a plain "Please leave us a review" text.
Why does Google care about video reviews?
Google confirmed in January of 2026 that video content in reviews signals authenticity and trust to their ranking algorithm. Businesses with video reviews appear higher in local search results and Google Maps — meaning more foot traffic.
Can I use this for internal company videos — not just customer reviews?
Absolutely. The Pro and Business plans are used by HR teams to send onboarding videos, CEOs to send company-wide messages with read-receipt tracking, and training managers to distribute training modules and see exactly who watched and for how long.
Can charities and nonprofits use VidThanks?
Yes — and we love working with nonprofits. Use VidThanks to send heartfelt video thank-yous to donors, volunteers, and supporters. Track opens and watch time so you know exactly whose heart you touched.
How do I know who watched my video?
Every view, open, watch-duration, click-through, and video reply is tracked in real time on your dashboard. You can see exactly who engaged and when.
Can I manage multiple business locations?
Yes. The Business plan includes 3 locations out of the box, each with separate branding, QR codes, campaigns, and analytics. Additional locations are $35/month each.
Is there really a free plan?
Yes — the Starter plan is free forever: 50 video campaigns a month with QR and email campaigns, video replies, and a teleprompter. No credit card required to sign up.
How much do the paid plans cost?
Pro Studio is $50/month (or $550/year), Business is $150/month (or $1,650/year), and the Agency reseller plan is $400/month (or $4,000/year). Annual billing gets you 2 months free. Visitors in supported local markets see localized pricing in their own currency.
Can I cancel anytime?
Yes. There are no contracts — you can cancel from your billing settings at any time and keep access until the end of the period you paid for. See our refund policy for details.
Still have a question? Contact us — or see plans & pricing.